About me

For almost 20 years, I've worked with major brands, services and broadcasters to deliver disruptive and innovative products. In that time, I’ve had hands-on experience as a UX’er, product designer, strategist and at times developer. Recently, I’ve used the knowledge and experience gained to lead and inspire research, creative and development teams to deliver work from idea to production.

I’m used to negotiating and collaborating with other organisational departments such as legal, customer services and info-sec to get projects across the line. I’m confident working with time sensitive deadlines, high-pressure and complex regulated environments. I can take multi-dimensional concepts and articulate them succinctly when presenting to senior and exec level stakeholders.

I currently work at Zopa a pioneer in fin-tech, looking after a CX squad for an investment platform that’s responsible for around 70k users with £600m worth of investments.

What I Do

Design thinking

  • Immersive quant and qual research for customer empathy
  • Action focused and iterative development process
  • Problem reframing with cross-domain reasoning

Agile & Lean UX

  • Hypothesis driven features based on 'to-date' knowledge
  • Small multi-disciplined teams developing iterative solutions
  • Rapid prototypes and releasable MVPs to test and measure concepts

Multi-Channel service design

  • Gap analysis with service blueprints and experience maps
  • Experience design for digital touch points (mobile, web, social, IoT)
  • Pioneering spirit into emerging tech and trends

Team leadership

  • OKR, roadmap and product backlog definition and ownership
  • Facilitate ideation sessions, workshops and design sprints
  • Personal and professional growth of team members

Selected Work

Below are some case studies from historical projects. If you'd like to hear about more recent work that is in development please get in touch. If you really want to see what I do, invite me in for a chat and I'll show you in person.

Other work

Barclays • Dyson • Manchester CIty FC • Adidas • Genesys • Discovery partners • Million Second Quiz (USA) • The Voice (USA) • London Live, Audience Polling • Cowbell Rater (TV2 Norway) • Sky Sports Pub Challenge • Grow Wild (Kew, The Big Lottery Fund) • Oi Cancer, Race for Life -• Top Gear Bingo (BBC Worldwide) • Rolling Stones By Request • LViS • Volkswagen One Thing, X-factor special • The Bank Job • Argumental • Red or Black? • New Look Style the Nation • Famous & Fearless • ITV Live, World Cup 2010 • Radio 1 Love 40 • Oxfam, Climate Change Challenge • America's Next Top Model • Four Weddings • BBC F1 Circuit Guides • Nestle School Fuel • BBC Wannabes • IKEA Be Brave Not Beige • BBC Get Cooking • BBC iMP (Beta iPlayer) • DTV Teletext

and many more

I'm also

A hairy, bon vivant, good-natured, music lover, hard working, dedicated, passionate, humble, father of two, banjo playing, AFOL, optimist and nice chap!

Get in touch